I have complained many times about poor airline experiences so it seems only right that I call attention to an unusually good experience. I missed my flight home due to my mistake. An amazingly helpful gate agent in Indianapolis bailed me out. (Note to United: I think her name was Wanda!) She found the last seat on an American flight and rebooked me. The new flight was direct to my final destination instead of making a connection. I will end up getting home about the same time as I was originally scheduled. Thank you United Airlines, and thanks to American as well.
This work by Steve Greenlaw is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.